Get in Touch With Us
Whether you have spotted something that needs fixing, want to ask a question, or simply have a thought to share, we would be glad to hear from you. This page explains the best way to reach us and what you can expect once you do.
How to Reach Us
The quickest way to contact us is by email. Please write to [email protected] and a member of our small team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
What You Can Write to Us About
We welcome messages on a wide range of subjects. Some of the most common include:
- Corrections: if a detail on one of our pages looks out of date or unclear, tell us which page and what seems wrong.
- General questions: if something we have written is confusing, we are happy to explain it in plainer terms.
- Feedback: suggestions about layout, readability or topics you would like covered are always useful.
- Partnership or media enquiries: please include your name, organisation and a short summary of your request.
Helping Us Help You
A few simple details make it much easier for us to give you a useful answer. Where possible, please include:
- the web address of the page you are writing about;
- a short, clear description of your question or concern;
- any screenshots that show the issue, if relevant.
Please avoid sending passwords, bank details or other sensitive personal information by email. We will never ask you for them.
When to Expect a Reply
We aim to respond to most messages within two to three working days. During busy periods or public holidays it may take a little longer, but every message is read. If your enquiry is about a correction, we will let you know once the change has been reviewed.
Your Information
Any details you share with us are used only to answer your message. To learn how we store and protect personal information, please read our Privacy Policy. For the rules that apply to using this website and its content, you can find everything in our Terms of Use.
A Quick Note
We are an independent information website. We are not able to resolve account issues, payments or disputes with third-party services on your behalf, but we can often point you towards the right place to ask. Thank you for taking the time to get in touch – your messages genuinely help us keep this website accurate and easy to use.